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Customer Feedback

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Hits: 4946
Customer Feedback in original form.
 
 
"once again, very many thanks, for your very helpful
voice on the phone!"
 
" just tp let you know the controller works a treat, thankyou very much, may have another to sort out soon"

 

 "hello ,thank you for your wonderful help in getting me mobile again to be told by so called experts that it could cost me hundreds of pounds to repair my scooter,and a conversation over the phone to you solved the problem for nothing.you were spot on with your diagnosis,a friend indeed,thanking you dave"
 
"THANKS FOR YOUR HELP ROBIN YOU WAS SPOT ON IT WAS OUT CENTRED IT AND TURND
ON NO BLEEPS AND EVERYTHING WORKS FINE"
 
"Harry is so pleased with it now he is mobile again"
 
 
Quoted £400 for a new controller, I'll fixed it for £45..
 
Hi Rob,
Thanks very much for your excellent work, you done to get my electric wheelchair up and running,
all for the sum off £30.00 particularly, after I was quoted £1,500.00 from a mobility shop repairer,
refurbishes', I personally find these mobility shops are right rip of merchants, they seem to think
we the disabled get lots of money from the government (tax payer) for these repairs.
 
hi rob thank you so much it worked it was the sensor im over the moon, thank you again, happy christmas rob and have a great new year
 
Hi Rob,

May I say a big thank you for all your time & help. Your instructions & photo worked a treat and the Scooter is working fine.

I shall not forget your thoughtfulness, especially when you had problems of your own caused by the Storm.

Thanks again

J
 
 
I have dealt with Rob of Gewiz over several months recently. 
Initially, advice was given over the telephone free of charge. I was then visited at my home in London for repairs to be carried out, and since then my scooter has never performed so well. My disabilities were treated sympathetically and professionally.
I am very pleased therefore, to highly recommend Gewiz who I believe offer the very highest standard of customer care with traditional values; who are very knowledgeable, genuine, and extremely reasonable in their charges. I believe that you would be hard pressed to find another company who offer such high levels of support and service. 
If you have any problem at all with your mobility scooter, even if you are already dealing with another company, I recommend that you should contact Gewiz immediately for the very best impartial advice, support and service. Colin M.
 
Hi Rob,
Well I have to say I was a little scared of doing this via the mail all the way too England, but the whole experience has been great.   You were/are very honest and helpful..   Thank you very much for your help in getting this fixed.    I would highly recommend your services.    Thanks again  from Dean, Florida , USA.
 
 
Hi rob .been busy .but I eventually got to fit box .
And it works brilliantly many thanks and I will be recommending you to everyone at our club should they need a reliable repair . 
Again rob many thanks Danny (Curtis 1228 Controller repaired) 
 

Hi

I had to write and thank you.

I bought a mobility scooter off a chap on eBay for £201 a Roma Shoprider Cadiz. I road tested it and it seemed fine except the horn not working, but when I got it home it started switching off and needing restarting which got worse.
I found that the horn had been disconnected and asked the vendor if he had done any work on it. To be fair to him he had only had it a year and he asked for advice from a mate to pass onto me.
Anyway I tried some things but no joy, so I decided to buy new using my Motability allowance. Where you basically pay the value of the scooter in the first year of three years payments. Also the PIP is my only income.
So the morning before the afternoon of signing for a new scooter I downloaded the manual you posted with your bits of advice and decided one more go. Instead of testing each fix I decided to strip the scooter right down and perform a service on every item. Disconnect and clean every connection. Found the reset button which looked like a rusty nut and set screw and cleaned it up.
You where absolutely correct about the loom being held too tightly on the tiller post. I cut the tie off and put a new on on loosely.
I found there was absolutely no play in the parking brake cable. It had been wound completely in so no adjustment left. I had to take the handle apart to disconnect the cable. (I will have to get another cable)
This didn't take too long but my leg brace certainly has some war scars from the drive.
Took it out for a test drive and "F*** Me" it's fast. I had to pull the seat fully forward, why, because it was pulling wheelies!.
I got back home just as the new scooter man was looking for my house. Order cancelled. And now two days later I feel it's safe to write to you. I have no idea what the problem was but I now have a fully functioning and fully serviced scooter.

You have literally saved me thousands of pounds and I get to keep all of my PIP. Feel free to use this email in any way you choose, it's the least I can do.

Kindest regards

Jim